General Questions

What products do you manufacture?

We produce labels, stickers, packaging boxes, envelopes, catalogs, hang tags, gift cards, and so on

Do you offer free samples?

Yes, we can offer free samples if you need our existing regular kinds

Is it possible to get a custom sample with my design?

Yes, but the cost will be very high for labels and stickers.

For other products, we can offer free custom samples after you place the order

How long is the production time?

Normally it’s 2-7 working days, but it also depends on other factors like order quantity, different production processes, and our order scheduling

What's your minimum order quantity?

We accept 500pcs, but we highly recommend making 1000pcs as the average cost will be much cheaper

Do you help to label or pack my products if I ask my supplier to deliver the products to you?

Yes, no problem. but we will charge a little labor cost for it

Do you offer sourcing service if I need you help me to find other products?

Yes, sure, we have offered wonderful sourcing services to many long-term customers for many years.

We have accumulated lots of excellent supply chains

Can you help me combine the shipments from China and deliver them all together?

Certainly, it can save shipping costs, and we’d love to help to

Do you support dropshipping service?

Yes, we can deliver the shipment to your customers without our company’s information.

Before shipping, we will also send you the products’ QC pictures or videos

How do you do the QC for my orders normally?

We inspect each order at least 4 times, from the material, production, packing, and before shipping.

We also check your artwork carefully, in case there’s an error or hiding layers in it.

Before shipping, if you want to check the products by yourself, you are welcome to set video call with us, we take the products that you pick for you to check

Can you offer QC inspection service for my orders from other Chinese suppliers?

Yes, there are different situations you may meet:

  • Your products are simple, the shipment is not big and the spot inspection rate is normal: You can ask your supplier to deliver the shipments to us, and we will check for you freely.
  • If the shipment is big: we will send out our professional QC team to inspect it. After inspection, we will send you a detailed report and on-site inspection pictures. There will be a charge for it.
  • If it’s technical products or electrical which need to test their power etc: We will also ask our professional QC team as well.

 

 

Payment and Order

What payment methods do you accept?

We accept T/T, L/C, Western Union, Payoneer, etc

Do you accept deposit and balance due for the payment ?

Yes, you can arrange a part deposit when confirm the order and balance due before the shipping or products are ready.

but if it’s a small amount less than $5,000, we highly recommend full payment when placing the order, because it saves bank commission.

What if I change my order request or design after I place the order?

Well, we’d like you to confirm all clearly before production.

If actual damage is caused and cannot be used for another order, we will charge for the cost of the damage

Design and Printing

Can you help me with design?

Of course, our professional designers team could help you with the design artwork.

You can also send us the elements you like for inspiration

Why art check is important?

Sometimes there are hiding layers or small errors in the artwork, and they are not obvious, but when products are printed out, they will show on the physical products.

Art checks could avoid this happening and save costs

What format of the artwork do you request?

Adobe Illustrator, PDF or CorelDraw, etc vector files. If it’s JPG, printing will be blurry.

Our designers could draw the vector files according to your JPG, but there will be a little difference, couldn’t guarantee to be 100% the same. And there will be a charge to draw if the picture is complicated.

Can I request a template to design?

Yes, we will send you a blank template to design if you need

How to send my artwork if it's very big?

You can send by Wetransfer, dropbox, or google document share

What should I do if my artwork warns font missing?

When there’re fonts that we didn’t install on our computers, it will warn us there’re fonts missing. And words will be replaced by other fonts.

You need to convert the artwork to curves, save it and send it to us

How to convert artwork to curves?
  • In Adobe Illustrator:

Go to the “Select” menu, choose “All” to make sure all your text layers are chosen, and select “Create Outlines” in the “Type” menu;

  • In CorelDraw:

Select all your texts, and choose “Convert to Curves” in the “Arrange” menu.

  • In Adobe Photoshop:

Ensure all your texts are selected, choose “Rasterize” in the “Layer” menu, then “Type”

How many different printing methods do you support?

We supported many different kinds of printing methods, such as CMYK, PMS, UV, Hot stamping, Cold gilding, letterpress, embossed logos, etc

Which one is the cheapest printing method?

Block printing in CMYK is the cheapest, but the printing color difference will be bigger than the special printing of CMYK.

It’s suitable for simple colors or if you have no critical requests for colors.

How do I choose if I request great color matching?

If you have high requests for the printing colors, we highly recommend taking the special printing of PMS, it requires a Pantone color number

What's the difference of CMYK, RGB, PMS and HEX?

RGB and HEX are the code type for colors that use on screen, they are not color codes for printing. CMYK and PMS are the colors we use in printing.

  • CMYK

it’s actually combined colors with cyan, magenta, yellow and black inks.

  • PMS

it is also called Pantone color, it’s printed with standardized color inks.

Why is there color difference between my artwork and physcial products?

There’re many different factors:

  • Different screens have different resolution, which shows different color effect;
  • If your artwork is made of PMS color but the printing is CMYK, the colors will be changed in this shift;
  • Different types of printing equipment perform different effects;
  • Different printing environments or temperatures affect the printing effect.
  • The experience of the print engineer affects the quality of the print as well.

But please note:

  1. In the whole printing industry, there’s no one could promise that they can print the products 100% the same as your artwork.
  2. Blue and purple two colors are a little special compared to other colors, these two colors can be very prone to color differences, both in CMYK and PMS printing.

Shipping and Trade Terms

Which countries do you support to ship?

We can deliver worldwide

What methods do you support to ship?
  • To-door Express: DHL, UPS, FedEx, TNT ( not suggested ), EMS, Aramex, and Special Lines
  • To-port Air
  • To-door Train
  • To-door Sea
  • To-port Sea
  • Mixed Mode Transport
How long does shipping needs?
  • DHL: 3-5 working days normally
  • UPS: 5-7 working days normally
  • FedEx: 7-9 working days normally
  • TNT: 7-12 working days normally
  • EMS: 15-20 working days normally
  • Aramex: 7-10 working days normally
  • Special Lines: mostly lines need 7-10 working days normally
  • Air transportation: 10-15 working days normally
  • Train: 35-45 working days normally
  • Sea: nearby countries like JP, SG, and MY only need about 10 working days; some countries like AU, need about 15 working days; most countries need about 35-50 working days

The above timelines are only for reference, because sometimes when the shipping is overloaded, there will be a delay; Custom progress will also affect the time

How can I track my parcels?
  • DHL: www.dhl.com
  • UPS: www.ups.com
  • FedEx: www.fedex.com
  • TNT: www.tnt.com
  • Aramex: www.aramex.com
  • EMS: www.ems.post
  • Sea: Vessel companies’ site

Actually, we track the shipments closely for you, so no worries.

Is there tax for me to import?

Normally yes, different countries’ tax policy is different.

But some shipping methods are included in the tax, we will specifically state if tax included

Can you ship to a PO Box?

Sorry, no

I paid shipping cost for my sea shipments, why is there cost on my destination port?

To-port sea shipping: there are extra costs on the destination port, it’s not included in the shipping cost we quoted.

Your destination port needs to unload the shipments, and other processes, so there’re charges like unloading fee, handling fee, customs fee, etc

We couldn’t know clearly about the bill, it depends on the shipping agent on your side who handles this for you

What trade term do I choose: EXW, FOB, CIF, DAP, DDP, etc?

Trade Terms

But the most common terms are EXW, FCA, FOB, CNF, CIF, DAP, and DDP.

EXW and FCA are suitable for all kinds of shipping methods;

FOB CNF and CIF are mostly for sea shipping.

 

Products & Offer

What kinds of materials do you have?

We have many different materials, such as C1S and C2S paper, offset paper, kraft paper, pearl paper, gold/silver metallic paper, and textured paper, these are common materials for all paper-printed products.

What’s more, all of them also come in different types with different weights.

Textured papers also have different types because of the different textures, such as:

  • Stone texture
  • Water ripple texture
  • Leather texture
  • Cotton texture
  • Linen texture
  • Silk texture
  • Gold sprinkle paper
  • Earth texture
  • Konqueror
  • Pine needle
  • Cloth
  • Scale
  • Brushed Line
  • Flower Texture
  • Holographic
  • And so on…

Meanwhile, there’re also some materials that are especially for label stickers, such as BOPP, PE, PET, PVC, synthetic paper, destructive paper, vinyl, fluorescent paper, and metal.

There are also materials that are specific to the packaging boxes because they are really sturdy. Such as cardboard paper, chipboard paper, and corrugated paper.

 

How do I choose the suitable material?

Well, different material has different features. That’s why we need to know the use scene. For examples:

Label stickers: if you need it waterproof and tearproof, you can choose Synthetic paper, PVC, PET, BOPP, etc.

Coated paper with glossy or matte lamination also could resist the water on the surface, but it’s not waterproof, the paper layer will be destroyed by water as well.

If you need thin, soft, and flexible material which could perform better on bottles, BOPP is the smart choice.

Besides, the glue also has different levels of adhesive, someplace needs removable adhesive so that there’s no adhesive remark when remove. Some need strong adhesive, and some don’t need adhesive but could stick and peel on the glass surface.

Packaging & Bags: the different thicknesses of the material could undertake different weights, some may be cheap but if you want it to carry heavy products, it’s not suitable for you.

Sometimes you think you need a very strong adhesive, but what you request is sticking on the bottle only, we will check the highest strong adhesive glue kind which is MOQ, and the price will be higher. But it’s actually normal kind is OK.

So for giving you a suitable professional suggestion, we will ask you for the use scene if you are not clear about your material request. Hope you can understand.

 

What kinds of lamination can you make?

We can make many kinds of lamination, such as glossy, matte, hologram, etc.

What printing methods do you support?

We can make: CMYK, PMS, UV, Hot Stamping ( could be in gold, silver, red, green, purple, holographic, etc colors ), Embossed, Letterpress, etc.

In the label stickers, we also could make Cold Ironing technical.

What kind of glue do you use for the labels?

For the label stickers, we use water-base and oil-base glue, water-base glue also has different adhesive levels, and oil-base glue is the strongest one.

For the fabric labels with glue on the backside, we use hot-melt adhesive.

If I only need partial of the label with adhesive, can you support?

yes, sure.

Can you support to make adhesive on front side of labels?

Absolutely.

Can you perforate labels for making it easier to tear apart?

Yes, we can make it with perforated holes for the tear line.

How do I choose: label stickers on a roll, sheet or cut them in shapes?

If you will stick it manually, all of these 3 types will be OK, what you need to consider is which one is good for storage and shipping.

But if you will label it by labeling machine, you must choose roll packing.

Does the label roll direction affect on labelling?

Yes, the labels’ direction on the rolls will be matched with your labeling machine output. Otherwise, they will be labeled in the wrong direction.

Can you print more than one design on a roll?

Yes, but need to check the label sizes, to check how many different designs could print on each roll.

Normally we could print 8 different designs repeatedly on each roll for a size of 3.8cm.

How many pcs are there on a sheet or on a roll?

It depends on the size of your label. We will not make the rolls or sheets very big, will pack them suitably.

We also could make it according to your request.

Why my logo looks like semi-color on the transparent labels?

The transparent material with high light transmission, the color will look like semi-colors, normally we will print more ink layers before printing the designs.

Which kind of label is better: Heat Shrink Bottle Sleeve or Self-adhesive Labels?

Both of them has their advantages and disadvantage.

Heat shrink sleeve bottles:

  • Advantage: You can emphasize the entire shape of the bottle, like walking down the red carpet in a very glamorous dress.
  • Disadvantage: The suitable application is smaller; High MOQ and you must apply it by machine.

Self-adhesive Labels:

  • Advantage: Small MOQ, it’s suitable for almost all kinds of surfaces; easy to apply.
  • Disadvantage: couldn’t show the bottle shape as well as the shrink sleeve.

But I think self-adhesive labels are very nice.

 

Why is there transparent edge surround my UV transfer logo labels?

Because of the special production process of the UV transfer labels, you can simply understand that the ink is glued to your design by a special machine.

The transparent edge is the glue, this is a normal situation that couldn’t avoid in the industry so far.

What common packaging box styles are there?

In the broad categories, there are tuck end box, mailer box, magnet closure gift box, lid and bottom packaging box, sliding open packaging box, paper tube packaging, pillow box, gable box, and irregular boxes.

Irregular boxes could be customized into the shape of your design, but need to conform to the principles of the packaging. Like the hexagon gift box, Christmas tree shape gift box, etc

What causes boxes to degumming?

Well, there’re many reasons:

  • Weather affects the stickiness
  • The adhesive job is not done properly
  • The glue’s stickiness is not strong enough
  • The box is packed with very heavy products
What kinds of trays and inserts could I add in my packaging boxes?

There are many different materials of the tray and insert you can choose from:

  • Foam
  • EVA
  • Blister
  • Paper
  • Mold Pulp
Could I attach handle or ribbon on the packaging boxes and bags?

Yes, sure

How to choose the corrugated shipping cartons?

Firstly, you need to know the structure and features:Corrugated Shipping Carton Material Type

3ply 5ply 7ply corrugated box

Single face board normally needs to connect with other paper or used by insert or dividers in the box.

The flute is for expressing the size of waves;

Single wall board, Double wall board, or Triple wall board could be called 3ply, 5ply, and 7ply as well.

There’s one more spec: Paper Hardness, there are different options, such as A=A, A=B, K=A, K=K, etc.

Can you print colorful fruit boxes?

Yes, it’s special printing in the corrugated cardboard carton boxes

Why the printing looks like fade on the kraft packaging boxes?

Kraft paper is made from wood, this material will absorb the ink, so colors will not show brightly on it.

Black printing on kraft paper is good, and it’s the popular option.

Can I make lamination on kraft paper?

No, the surface of this material is more rough than other materials.

How many popular styles for me to choose envelopes?

You can view envelope styles more clearly here.

How to count the pages for catalog, magzine or books?

2 Pages = 1 Sheet.

For example, if your catalog has 20 sheets inside, then it’s 44 Pages including the front and back covers.

We calculate the cost by pages, not by sheets.

How to choose the binding method of catalog, magzine or books?

Check this picture to know the types:

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